- This is the first time I have visited the hospital. What should I do?
Please apply to General Reception on the first floor, with the “No.1” sign, which is for first-visit and referral receptions, between 8:30 and 11.00 a.m. on a weekday. At this hospital, it is a fundamental requirement for you to bring with you your referral letter from the medical institution where you were examined previously (e.g., your family doctor).
For the reception process, please refer to “Outpatient Visit for Consultation,” which details the reception process for patients visiting for the first time.
In the case of hospital departments with a complete referral system (please check this in the “Reception Guide to Outpatient Visit”), please bring with you your referral from your family doctor.
- Can I be examined/treated without a referral letter?
In the case of hospital departments with a complete referral system, please be sure to bring your referral letter with you.
In the case of hospital departments without a complete referral system, please be aware that we will collect ¥7,700 (including tax) as a first-time patient’s additional fee.
In the case of hospital departments with a first-visit complete referral system, patients cannot be examined directly at this hospital even if they accept responsibility for payment of the first-time patient’s additional fee. Therefore, to be examined, you must bring with you the appropriate documents, including the referral letter from your family doctor.
For details about each clinical department, please refer to “Reception Guide to Outpatient Visit.”
- Does my referral letter have an expiry date?
At this hospital, in principle, the expiry date for a referral letter is 6 months. However, we would prefer you to be examined/treated promptly after receiving a referral letter.
If 6 months have passed since receiving a referral letter, please discuss this with the relevant hospital department, between 8:30 a.m. and 5:00 p.m., on a weekday (main telephone no.: 0476-22-2311).
- What should I do if I do not know at which hospital department I should be examined/treated?
Please ask at General Reception on the first floor, with the “No. 1” sign, which is for first-visit and referral receptions, between 8:30 and 11.00 a.m. on a weekday.
- What should I do if I would like to be examined/treated at a hospital department different from the usual one?
If you would like to be examined for the first time at a hospital department that is different from your usual department, you must follow the same procedure as for a first visit. Therefore, please visit the first-visit desk between 8:30 and 11:00 a.m. on a weekday.
In relation to the complete referral system (please check the “Reception Guide to Outpatient Visit”), a referral letter is required.
- What should I do if a considerable time has passed since my last examination?
If you have been examined within 1 year, your reception at the hospital department will be performed by the Follow-up Visit Reception Machine. However, you cannot be examined in some cases because of the treatment details.
For details, please consult the relevant hospital department between 8:30 a.m. and 5:00 p.m. on a weekday (main telephone no.: 0476-22-2311).
- Please tell me about the examination at the Obstetrics and Gynecology Department.
The number of first-visit patients at the Obstetrics and Gynecology Department is limited, so you are recommended to make an appointment beforehand.
- What should I do if I want to change my appointment?
Please contact the relevant hospital department about changing your appointment, between 3:00 and 4:30 p.m., on a weekday (main telephone no.: 0476-22-2311).
- Can I be examined without making a re-examination appointment?
You can be examined without an appointment, but you should contact the relevant hospital department beforehand. This does not apply to the Dental and Oral Surgery Department, which has an entirely appointment-based system.
Please be aware that priority will be given to people with appointments, so you may have to wait for some time. The opening times are 8:30 a.m. to 5:00 p.m. on weekdays (main telephone no.: 0476-22-2311).
- What should I do if my physical condition deteriorates before my appointment date?
If this happens between 8:30 a.m. and 5:00 p.m. on a weekday, please contact the relevant hospital department.
- What should I do if my physical condition deteriorates after the reception time has passed?
Please contact the relevant hospital department beforehand (main telephone no.: 0476-22-2311).
Please understand that, depending upon the emergency acceptance status, it might not be possible to examine you.
- What should I do if I am late for the appointment or cannot make it?
Please telephone the relevant hospital department (main telephone no.: 0476-22-2311) beforehand.
Please understand that, depending upon the situation, it might not be possible for you to be examined or tested if you are late.
- What should I do if I lose my Appointment Slip?
If you know the appointment details and time, you can be examined and tested even without your Appointment Slip.
If you have forgotten your appointment time, please contact the relevant hospital department between 8:30 a.m. and 5:00 p.m. on a weekday (main telephone no.: 0476-22-2311).
- What should I do if I have forgotten or lost my Patient Registration Card?
General Reception will reissue this for a fee of ¥200.
If you need your Patient Registration Card for treatment, etc., it must be reissued even if you have forgotten rather than lost it.
If your Patient Registration Card is not accepted by the Follow-up Visit Reception Machine due to problems with the magnetic strip, please inform General Reception, as they will reissue it.
- If I only want to make appointments for tests, can I use the Follow-up Visit Reception Machine?
Please contact the relevant contact desk for the test directly without using the Follow-up Visit Reception Machine.
- Blood collection is planned before the examination. However, from what time can blood collection be performed?
The Central Blood Collection Room is in operation from 8:30 a.m. to 5:00 p.m. Please visit the Central Blood Collection Room after reception by the Follow-up Visit Reception Machine.
The physician will call you to his/her consultation room after checking the results of the tests, which will be available about 1 hour after the tests. Therefore, please go to the contact desk of the relevant hospital department after blood collection.
- Can I have a medical check-up?
You can have a medical check-up on occasions such as when you start a new job.
Please visit the first-visit contact desk for reception, on a weekday, between 8:30 and 11:00 a.m. If any documents have been specified, please bring them with you.
- Can I borrow a wheelchair?
If you need a wheelchair inside the hospital, please use one of those that are available inside the Main Entrance and in front of the Orthopedics Outpatient Section (next to the escalator on the first floor).
- How can I check approximately how long I will have to wait?
The serial numbers for the patients to be examined soonest are displayed as reception numbers, for each of the attending physicians, on the electronic bulletin board. In addition, during examination/treatment, the time frame for the appointment is also displayed, so you can see approximately how long you have to wait.
However, the serial numbers cannot be displayed for all patients, so, if your number is not displayed, please ask at the relevant hospital department’s contact desk.
- Where should I take an out-of-hospital prescription?
You submit out-of-hospital prescriptions to a pharmacy covered by the health insurance system outside the hospital, and then receive the medicine.
On the other hand, when the dispensing pharmacy has been decided upon, the prescription is sent beforehand to the pharmacy from the fax corner (i.e., Out-of-hospital Prescriptions counter, next to the Info Desk on the first floor). This service reduces the time needed to get a prescription, so please make use of it.
The prescription is only valid for 4 days, so please take care in this respect.
- What are the first-time patient’s additional fee and the out-of-hours examination and treatment fee?
First-time patient’s additional fee:
On the basis of an amendment to the Health Insurance Act in April 2016, this hospital is empowered to collect ¥7,700, as a first-time patient’s additional fee, from patients who make their first visit to the hospital without a referral letter.
In the case of hospital departments with a first-visit complete referral system, patients cannot be examined directly at this hospital even if they accept responsibility for payment of the first-time patient’s additional fee.
Out-of-hours examination and treatment fee:
Since April 2009, patients who are examined and/or treated out of usual working hours, such as at night or during holidays, have had to pay ¥7,700 (including tax) as an out-of-hours examination and treatment fee, in addition to the treatment/examination fee.
- What do I do if my symptoms have become less severe, so the physician has spoken about referring me to my family doctor, but I have no family doctor?
You should talk to the physician about this at the time of examination/treatment.
In addition, information about medical institutions affiliated with this hospital is provided on the digital signs in the lobby inside the Main Entrance.
- What do I have to bring with me on the day on which I am hospitalized?
Please check in the document that you were given in connection with the hospitalization procedures.
- I would like to know the approximate fee for hospitalization beforehand. How can I find this out?
The personnel in the Hospitalization Accounts Section will respond to this question, so please telephone them on a weekday between 8:30 a.m. and 5:00 p.m., or ask at the contact desk, etc.
- What do I do if I have a lot of luggage at admission to and discharge from the hospital?
There are trolleys available for your use inside the Main Entrance. However, please reduce the amount of luggage for the hospitalization period as far as possible.
- Can I have my laptop and other electronic items with me while I am hospitalized?
Please do not use electronic items other than those provided.
If you would like to use the items provided, please ask one of the nurses on the ward.
- What should I do about valuable items?
To avoid the potential for theft, please do not bring large sums of money or valuable items with you. If you must bring such things, please place them in the safe attached to your bedside table, which has a key for locking.
- Are the times for meals and turning out the lights set?
In the case of meals, breakfast, lunch, and evening meals are at 8:00 a.m., noon, and 6:00 p.m., respectively.
The lights are turned off at 9:00 p.m. Please avoid causing inconvenience for other patients after the lights have been turned off.
- Can you prepare meals with my allergies or religious requirements taken into consideration?
The document that you complete at admission includes an item about food allergies as well as allergies to medication, etc., so please be sure to complete this fully, and inform the hospital staff.
As to religious requirements, we will handle these by providing substitutes whenever feasible, so please talk to the hospital staff about this.
- Can I watch television in the hospital?
Using a television card, for which there is a fee, you can watch your personal television on your bedside table.
If you are on a large ward, please either bring earphones with you, or buy them at the convenience store inside the hospital.
- Will I be moved between hospital wards or buildings?
There may be occasions when moving you between wards or buildings is unavoidable. Please understand this in advance.
- I would prefer an individual room.
If you would like an individual room, please apply for one at the time of the admission procedures. Please be aware that, depending upon the situation with the wards, it might not be possible for you to have an individual room.
- Can I buy things online, etc., to be delivered to the hospital ward?
Please do not order things to be delivered to the hospital. Please make sure at the time of admission that you have everything you will need while hospitalized.
- What will be the procedure for me to have visitors?
When your visitors enter the hospital building, they should go through the application procedures at the Visitors Reception, and should visit you after receiving a visitor’s tag.
As to the visit timing, duration and restrictions, please check beforehand with “Visitation,” which is the guidance for visitors.
- Can you tell me about my family members’ illness, etc., over the telephone?
Due to the need to protect patients’ personal information, we cannot tell even close family members about patients’ illnesses without the patients’ express approval.
- Can you tell me whether someone I know is in the hospital?
Due to the need to protect patients’ personal information, we cannot confirm patients’ hospitalization status, or answer questions about the disease name, medical condition, ward, etc., over the telephone.
- Can I take flowers or food to the patient in the hospital?
Due to the need to prevent infection within the hospital, please do not bring flowers to the patient.
With respect to food, the patient may have dietary restrictions, etc., due to his/her illness, so please ask a physician or nurse first.
- Can I send a letter or present to a patient in the hospital?
Yes, you can. Please include all necessary information in the address, including the patient’s name, the building where he/she is hospitalized, and his/her ward number.
However, please understand that there are certain circumstances under which the letter or present will be returned to you, such as when there is more than one patient in the hospital with the same name, or when the patient has been discharged by the time it is received.
- What is the difference between a one- and two-day comprehensive health check-up?
In addition to the tests in the basic course, making up the one-day comprehensive health check-up, the two-day check-up includes the oral glucose tolerance test for early diagnosis of diabetes, and, optionally, the urea breath test for Helicobacter pylori, which is a risk factor for the development of gastric cancer.
In addition, there is the option of priority reservation, with lunch included on day 1.
- Does the two-day comprehensive health check-up involve staying overnight?
You can choose whether to stay overnight or to commute to the hospital.
If you choose to stay, you will be put up in a hotel in Narita City, and the evening meal on the first day and transport from the hospital to the hotel and back will be provided.
- What are the times of starting and completing the comprehensive health check-up?
These differ depending upon the type of comprehensive health check-up and the optional tests.
- Please tell me about applying for the comprehensive health check-up.
The comprehensive health check-up is performed by appointment only, so you must apply at least 2 weeks before your preferred date.
- Is it necessary to apply for the optional tests beforehand too?
The time frame for the tests is limited, so please apply beforehand. Depending upon the test, you may be able to apply even on the date of the comprehensive health check-up.
- Is it possible to insert the gastric camera transnasally (i.e., through the nose)?
It is possible. However, depending upon the condition of the nose, etc., it may be inserted orally instead. Please ask at the reception on the day of the comprehensive health check-up.
- I have a pacemaker fitted. Does this present any problems for the tests?
In principle, it is not a problem.
However, it may interfere with magnetic resonance imaging, so please be sure to inform the staff about it when making the appointment.
- Can I have mammography and/or mammary echography performed while I am pregnant or breastfeeding?
Mammography involves X-rays, so it may have a negative effect, and mammary echography is therefore preferable.
- Can I undergo mammography if I have had breast enlargement surgery?
There is the risk of the area where the breast has been augmented being damaged by compression, so in principle, mammography should not be performed.
- Can I undergo the comprehensive health check-up while menstruating?
You can undergo the comprehensive health check-up, but there will be restrictions on the following tests:
Urinalysis: This can be performed if you wish, but menstruation will affect the results for occult blood, so please inform the physician that you are menstruating.
Uterine cancer tests: You can have these tests from day 5 of your period, if the bleeding is light.
- Do I have to take care about food and drink from the day before the comprehensive health check-up?
Please do not eat after 9 p.m. on the night before the comprehensive health check-up, and make sure that the evening meal is easy to digest. You can drink liquid until midnight, and you can drink a single cup of cold or hot water between then and 6 a.m. Please eat nothing on the morning of the day on which the comprehensive health check-up is performed.
- What should I do about the medication that I usually take?
In the case of medication for blood pressure, please take this by 6 a.m., with a small quantity of water.
In the case of medication for diabetes, please follow the instructions of your primary physician in terms of medication type and insulin units.
- Do I need to bring my contact lenses or spectacles with me?
If you usually wear contact lenses or spectacles for seeing in the distance, such as for driving, please bring them with you. You may have to remove your contact lenses, so please bring the container with you.
- Can I pay with a credit card?
You can pay using Visa, JCB, or Aeon. Please pay as a single sum.
- If I cannot defecate after drinking the barium mixture, what should I do?
If 2 days go by without you defecating, please ask at the Health Care Center or a local medical institution.
If you take laxatives, please wait 6 hours.
- After about how long will I receive the Results Report?
It is expected to be sent 3 to 4 weeks after the comprehensive health check-up.
- If the tests show abnormalities, will I be able to undergo treatment?
Treatment is not provided at the Health Care Center. However, if treatment and/or more detailed tests are required, you will be sent a referral letter together with the Results Report, and you can therefore be examined and treated either at this hospital or a different medical institution.
- About how often should I undergo the comprehensive health check-up?
In principle, it is preferable to have it about once a year.
- Can I undergo the comprehensive health check-up if I have been infected with COVID-19, or have been in close contact with an infected person?
You can undergo the comprehensive health check-up when 2 weeks or more have passed since discharge from hospital or the completion of your recuperation period at home or in lodgings.
- Is there a car park?
This hospital has four car parks, with space for a total of 562 cars. There is no fee when parking for less than 30 minutes.
- Can I drive to the car park after dropping the patient off in front of the Main Entrance?
It is permissible to stop briefly in front of the Main Entrance for the purpose of patients getting in or out. Please drive to the car park when the patient has got in or out.
- Can I leave my car in the car park while I am hospitalized?
Numerous patients come to the hospital by car, and the spaces in the car park are limited, so you cannot leave your car there while hospitalized.
- What facilities are there in the hospital?
The facilities include a Ministop convenience store, a Keiyo Bank ATM, an Aeon Bank ATM inside the convenience store, and two postboxes, beside the Main Entrance, and in the convenience store.
- Is there anywhere to eat?
There are no restaurants or cafés in the hospital. Instead, an eating area is available in front of the convenience store in the hospital, so please feel free to make use of this.
- Is there free Wi-Fi?
You can use this on the first and second floors, which are the outpatient floors, and also in the Day Rooms of each hospital building. You cannot use it in the ward.
- Where can I use a cell phone?
Please use your cell phone in the cell phone use areas, shown on noticeboards inside the hospital. So as not to inconvenience other patients, please set your cell phone to silent mode. In addition, there are certain areas where you will be asked to switch the power off.
- What time does the Main Entrance open?
It opens at 7:30 a.m. For emergency examination/treatment at night, please use the After Hours/Emergency Entrance.
- Is there anywhere where I can smoke?
Smoking is prohibited everywhere in the hospital and grounds, including the car parks.
- When is the Accounting Desk open?
From 8:30 a.m. to 5:00 p.m. on weekdays.
- Can I use a credit card to pay my medical fees?
You can use Visa, JCB, American Express, Master Card, Union Pay, Diners Club, or Aeon.
- Can you explain to me in detail about the breakdown of the medical fees?
The personnel at the medical department’s contact desk will respond to you about the outpatient fraction of the fees, and the personnel responsible for in-hospital accounts will respond about the hospitalized fraction. Therefore, please either telephone or visit the contact points, etc., on a weekday between 8:30 a.m. and 5:00 p.m.
- Where should I submit applications relating to receipt of public funds?
Please submit the applications to the Certificate Issuance Center, First Floor, Ward A, or, in the case of the Psychiatry, to that department’s own contact desk. If you are submitting the application for the first time, please ask at the medical department’s contact desk.
- Can you reissue the receipt?
We do not reissue receipts. However, we do issue a payment certificate for the fee of ¥1,100 (including tax). You can apply for this at the Accounting Desk.
- Which is the nearest railroad station to the hospital?
The nearest station is Kozunomori, on the Keisei Main Line, which is about a 15-minute walk away. Narita, which is on both the Keisei Main Line and JR Narita Line, is about a 25-minute walk away.
- Where should I request the Medical Certificate to be prepared?
If you need a Medical Certificate or any other type of certificate from the hospital or a physician, you should submit a request at the Certificate Issuance Center, by the side of the Main Entrance, on a weekday between 8:30 a.m. and 5:00 p.m. However, the Psychiatry accepts such requests at its own contact desk.
It usually takes about 2 weeks to prepare a certificate. However, please be aware that, depending upon the clinical department and the certificate contents, more time may be needed.
- How do I apply for disclosure of my medical records?
There are specific documents that are needed for the application. Please contact the International Medical Support Center on a weekday between 8:30 a.m. and 5:00 p.m.
- What should I do if my name, address, insurance details, etc., change?
Please inform us at the hospital department’s contact point.
- I lost something in the hospital; where should I ask about this?
Please ask at the desk at General Reception. Alternatively, please telephone the International Medical Support Center on a weekday between 8:30 a.m. and 5:00 p.m.
- How should I volunteer to help at the hospital?
We are currently recruiting people who can show outpatients around, and for other activities in the hospital.
- How can I make donations to support the activities of the hospital or the Red Cross Society?
Donations given to this hospital are used to contribute to the local community by preparing medical facilities, etc. If you would like to make such a donation, please contact the International Medical Support Center on a weekday between 8:30 a.m. and 5:00 p.m.
- I would like to give a present to one or more of the staff members as a way of thanking them. Is this acceptable?
You can send a thank-you letter via the suggestion box inside the hospital or by mail. However, you are not allowed to give members of staff money or gifts.
- Is there a suggestion box or such like in the hospital?
For outpatient use, there are three suggestion boxes, with forms to complete: (i) in front of the Outpatient Section, Orthopedics, First Floor, Ward A; (ii) in front of the escalator on the Second Floor, Ward A; and (iii) in front of the Physiological Test Room, First Floor, Ward F. There are also suggestion boxes, with forms to complete, in the Day Rooms of each hospital building. Opinions and hopes expressed will be examined by committees, etc., made up of the responsible departments/sections, and people in other professional areas, as part of their efforts to improve the healthcare services provided at the hospital.
Replies to opinions and suggestions will only be made if you enter your name, etc., on the form, and they will be posted on the noticeboards in front of the Orthopedics, Ward A, and the Physiological Test Room, First Floor, Ward F.